managementmanual

IMMIGRATION MANAGEMENT MANUAL

“Managing an Immigration Program: Steps for Creating
and Increasing Legal Capacity”

TABLE OF CONTENTS:

ACKNOWLEDGEMENTS

INTRODUCTION

CHAPTER 1     - Building Agency Support for an Immigration Legal
                   Program
Sample Business Plan

CHAPTER 2     - Space, Equipment and Tools Case Management Software
Immigration Case Management Software

CHAPTER 3     -   Staffing Your Immigration Legal Program
Sample Volunteer Agreement
Confidentiality Agreement
Prohibition Against Providing Legal Services Outside the Office &
Expectations of Employees

CHAPTER 4     -   Authorization for Non-Attorneys to Practice Immigration
                    Law: BIA Recognition and Accreditation
Sample BIA Agency Recognition
Sample BIA Staff Accreditation

CHAPTER 5     -   Case Management Systems: Promoting Effective,
                     Efficient Service Delivery
ARTICLE: "Considerations for Immigration Programs Working on VAWA
Self-Petititions and U Visa Case" by Gail Pendleton
Sample Case Notes for Case File
Sample Client Agreement                                                               Sample 1
Contrato de Servicios al Cliente                                                     Ejemplo 1
Sample Retainer Agreement (aka Client Service Agreement) Sample 2
Sample Retainer Agreement                                                          Sample 3
Statement of Mutual Rights & Responsibilities of Clients and Catholic
Family Center
Sample Clients Rights Agreement                              Spanish |   English

CHAPTER 6        - Managing Financial Performance
Sample Immigration Budget

CHAPTER 7        - External Relations: Outreach, Marketing, Advocacy and
                      Media
Sample Guidelines for Communications & Public Relations
Media & Communications Memorandum : What to Do And Say When You Are
Contacted by the Media
Sample Consent To Be Interviewed By The Media

415 Michigan Ave., NE
2nd Floor
Washington, DC 20017
202.635.2556
202.635.2649 fax

media inquiries:
e-mail me
(202) 635-5810

"The Managing for Success training was very
useful, especially as it concerned the
mechanics of creating procedures and
running a program."

-Linda Sherif, Staff Attorney, American Arab
Anti-Discrimination Committee, San
Francisco, California